Return & Refund Policy
Last updated: 25 September 2026
Overview
We want you to love your Diwalight order. This policy explains when returns, replacements and refunds are possible.
Eligibility
- Return or replacement requests must be raised promptly after delivery.
- Items must be unused, in original condition and packaging, with all accessories.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, contact us as soon as possible after delivery with your order number, photos and (if possible) an unboxing video. We will arrange a replacement or refund once verified.
How to request a return
- Contact us via support.diwalight@gmail.com with your order number and reason.
- We will confirm eligibility and share the next steps and pickup or return address.
- Once we receive and inspect the item, we will process your replacement or refund.
Refunds
Approved refunds are made to the original payment method. For Cash on Delivery orders, we will confirm the refund method with you.