Privacy Policy
Last updated: 25 September 2026
Who we are
This website, diwalight.com, is operated by Diwalight (“Diwalight”, “we”, “us”). This policy explains how we collect and use your personal data.
What we collect
- Order details: name, phone number, email, delivery address and order history.
- Payment status from our payment partners (we do not store card or UPI details).
- Messages you send us and, if you opt in, your email and WhatsApp number for updates.
- Technical data such as device, browser and pages visited, collected through cookies and, once enabled, analytics tools such as Google Analytics, Meta Pixel and Microsoft Clarity.
How we use it
- To process, deliver and support your orders.
- To send order updates by email, SMS or WhatsApp.
- To send marketing messages only if you have given consent. You can unsubscribe at any time.
- To improve our website and prevent fraud.
Who we share it with
Only with service providers needed to run the store, such as payment gateways, courier partners, email and messaging providers, hosting and analytics providers, and where required by law.
Your choices and rights
You can request access, correction or deletion of your personal data, or withdraw consent for marketing, by contacting us via support.diwalight@gmail.com.
Data retention
We keep order records for as long as required for tax and legal purposes, and other data only as long as needed for the purposes above.