Help centre
Frequently asked questions
Quick answers about orders, delivery, payments, returns and gifting.
Do you offer Cash on Delivery (COD)?
All available payment options, including Cash on Delivery where it is offered, are shown at checkout before you pay.
Where do you deliver?
We deliver within India. Enter your PIN code at checkout to confirm delivery to your area.
How long does delivery take?
Orders are processed within 1–2 business days. Estimated delivery is generally 3–7 business days after dispatch. Remote locations may require additional time, and festive-season delivery timelines may vary depending on PIN code and courier capacity. Once your order ships, you will receive tracking details.
How do I track my order?
Use our Track Order page with your order number and billing email. We also share a tracking link once your order ships.
What is your return policy?
Please read our Return & Refund Policy for eligibility and how to request a return.
Can I send an order as a gift?
Yes. At checkout, choose Deliver to a different address and add your gift message in the notes field.
How can I contact Diwalight?
Visit our Contact page or email us at support.diwalight@gmail.com.
Are the bundle savings real?
Yes. A bundle’s “bought separately” value is always calculated from the current prices of the individual items, so the saving you see is the real difference.
Do you offer bulk or corporate gifting?
Please reach out through our Contact page with quantities and dates and we will get back to you.
Is my payment information safe?
Our checkout runs over a secure, encrypted connection. Card and UPI details are handled by the payment provider and are never stored on our website.
Still have a question? Contact us.